Description |
The Nielsen Company employs advanced data collection methodologies and measurement science to help businesses turn new and traditional sources of data into customer intelligence to better manage their brands, launch and grow product portfolios, optimize their media mix and establish meaningful customer relationships. Nielsen is the world's leading marketing and media information company. We're passionate about measuring and analyzing how people interact with digital platforms, traditional media and in-store environments - locally as well as globally. We provide the most complete understanding of how consumers get information, consume media and buy goods and services. Above all else, our ongoing commitment is to align our business with our clients' needs to ensure they have a competitive edge in an expanding global economy. The privately held company is active in more than 100 countries, with headquarters in New York, USA. EOE/AA/M/F/D/V
The entertainment industry spans publishing, featuring television, film, music and more. The Nielsen Entertainment Practice provides consistent, in-depth and up-to-the minute identification and analysis of entertainment-product consumers as well as insights into the entire marketplace.
The Client Services Representative handles client service inquiries associated with proprietary entertainment industry data and applications [books, videos, games, ring tones, music, radio]. This position answers all basic and routine client inquiries as well as complex client issues and/or concerns requiring interpretation, investigation, resolutions, and follow up, develops and maintains training materials and conduct telephone and on site customer training. The Client Services Representative utilizes computer applications to provide professional service and track customer satisfaction.
Responsibilities Include:
- Setting up & maintaining accounts in client database
- Act as a liaison between clients and Sales Team
- Train clients in the use of products and services
- Work with clients to resolve a wide range of questions and issues
- Manage a high volume of daily client base interactions via email and telephone
- Responsible for system checks as needed
- General office support as needed
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Requirements |
- Working knowledge of DOS and Windows
- Internet literate
- Proficient in Microsoft Office, principally Excel
- Excellent attention to detail
- Good organizational skills & communication skills
- Ability to work in a fast paced environment
- Ability to work with all levels of staff and management
- Team player
- Flexible working hours a must
- Ability to multitask and prioritize projects
- Strong work ethic and desire to learn
- A.A. degree required
- Strong following up skills and ability to troubleshoot
- Entertainment industry experience required
- Experience with client database management systems such as Access and Goldmine a plus
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