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 Operations Manager - Santa Cruz, California, United States

   
Job information
Posted by: Santa Cruz Community Credit Union 
Hiring entity type: Banks and Financial Svcs. 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: US$50588 - 75882
Benefits: 401(k) -
Dental Insurance -
Health Insurance -
Life Insurance -
Paid Sick Leave -
Paid Vacation -
 
Relocation: No relocation assistance provided 
Position functions: Banking/Brokerage
Finance
Management - General
Operations - Other
 
Travel: Minimal 
Accept candidates: in same state/locale 
Languages: English - Fluent
Spanish - Native
 
Minimum education: Associate Degree 
Minimum years experience:
Resumes accepted in: English
Spanish
Cover letter: Cover letter required
Virtual interview questions: No questions which require answers when applying for this job posting.
Job code: / Latpro-1822479 
Date posted: Nov-20-2009
State, Zip: California, 95060

Description

Role:
Manage and support the delivery of credit union products and services consistent with the financial, operational, and growth related strategic plans of the organization. Foster a service & sales oriented environment by ensuring the highest standards of service are provided to the membership. Demonstrate community leadership by building networking relationships and branch awareness.

Major Duties and Responsibilities

- Be responsible for branch daily operations while maintaining quality of service, sales and strategic plan integration. Support and oversee small branch location within close proximity by exhibiting knowledge of opening deposit accounts, servicing members with existing accounts, processing financial transactions, processing documents, and resolving complex member account matters.

- Ensure the Credit Union strategic initiatives, core values, and service standards are upheld. Actively develop new approaches for service delivery, and policy, sales and business development. Design and implement operational systems, staff and resource development plans and budget administration. - Assist in maintaining policies and procedures in an updated status, reflective of ongoing operations, and ensure compliance requirements are adhered to by branch staff. Remain actively involved in monitoring and working to maintain or improve branch overall efficiency, productivity, and profitability.

- Oversee staff development, scheduling, performance, appraisal, and training, procedural and strategic information communication.

The Santa Cruz Community Credit Union is a nationally recognized financial institution, specializing in community development. In its vision, all people have full access to economic opportunity and have the resources to make effective financial decisions for themselves and their families. Come be part of a community driven organization!


Requirements

Knowledge and skills:
Requires five years of management or related experience with a Credit Union or Financial Institution.
Ideal candidates will have excellent analytical, decision making, organizational, strategic planning, computer, communication and interpersonal skills. Must have in-depth understanding of and ability to interpret regulations affecting deposit programs within the Credit Union, including Regulations B, D, E, Z, CC and DD. Bilingual English/Spanish communication skills are required for this position.